Privacy Policy

Introduction

Clayleaf Studio ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our site.

Information We Collect

We collect information you provide directly to us, including:

Personal Information: Name, email address, shipping address, billing address, phone number
Payment Information: Credit card details (processed securely by Shopify Payments - we do not store card numbers)
Order Information: Products purchased, order history, transaction details
Communication Data: Messages you send us via email or contact forms
Account Information: If you create an account, your login credentials and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information:

Device Information: Browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, click patterns
Location Data: General geographic location based on IP address
Cookies: Small files stored on your device to improve your experience

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your questions and customer service requests
Send promotional emails (only if you opt-in)
Improve our website and product offerings
Prevent fraud and unauthorized transactions
Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Shopify (e-commerce platform), payment processors, shipping carriers (USPS, UPS, FedEx)
Analytics Partners: Google Analytics to understand website usage
Legal Requirements: When required by law or to protect our rights

All third parties are required to protect your data and use it only for the services they provide to us.

Cookies & Tracking

We use cookies and similar technologies to:

Remember your shopping cart
Keep you logged in to your account
Understand how you use our website
Show relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information, including:

SSL encryption for all data transmission
Secure payment processing through Shopify Payments
Limited access to personal data by authorized personnel only

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal data
Opt-out: Unsubscribe from marketing emails at any time
Data Portability: Request your data in a portable format

To exercise these rights, contact us at contact@clayleafstudio.com.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information
Right to equal service and price (non-discrimination)

We do not sell your personal information to third parties.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the State of Washington, United States.

Complete Privacy Policy

For the complete, detailed Privacy Policy including information about Shopify's data practices, please see our full Privacy Policy.

Privacy Questions?

What products does Clayleaf Studio offer?

Clayleaf Studio curates thoughtfully designed, eco-friendly home essentials that make sustainable living simple. Our selected range includes reusable alternatives, zero-waste lifestyle products, and everyday essentials made from natural materials like bamboo, rattan, hyacinth, and coir — all chosen to help reduce plastic waste and support a greener future.

Why choose sustainably sourced products?

Traditional plastics can linger in landfills and oceans for centuries. We offer planet-conscious products crafted from renewable, biodegradable, or recyclable materials — giving you a cleaner, greener option for your home.

Are your products biodegradable?

Many of the items we curate are biodegradable or compostable, returning to the earth more naturally than plastic alternatives. Check the individual product details to see specific sustainability benefits for each item.

What is your return policy?

To minimize environmental impact, we do not accept traditional returns. However, if an item arrives damaged or incorrect, we'll send you a free replacement — no need to return the damaged item. Please contact us within 7 days of receiving your order with photos of the issue.

See our full Return Policy for details.

How long does shipping take?

Orders are processed within 1-3 business days. Standard shipping within the US typically takes 7-15 business days. You'll receive a tracking number via email once your order ships.

See our full Return Policyfor details.

Do you ship internationally?

We currently ship within the United States only. We're exploring international shipping options for the future.

How does Clayleaf Studio support sustainability?

We prioritize conscious sourcing, working with artisan partners who use natural fibers and upcycled organic materials. Our no-return policy also helps reduce the environmental impact of shipping. With every product we curate, we move closer to a cleaner planet.

Will you be adding new products?

Yes! We're constantly discovering new earth-friendly essentials to expand our collection. Follow us on social media or subscribe to our newsletter to stay updated on new arrivals.

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